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Nothing new can be bought, tipped or subscribed to while payments are paused. You can still ask for a refund of a past purchase as described below.

OnlyWorkLife is a marketplace operated by Ascend Leads, LLC. When you buy from a seller on OnlyWorkLife — an item, a tip or a subscription to that seller — you pay the seller directly through PayPal. The seller is the merchant of record for that payment, and OnlyWorkLife takes no platform fee.

The Professional membership ($4.97/month) is sold by Ascend Leads, LLC.

When a payment is refunded, any platform fee on it is refunded too: OnlyWorkLife keeps nothing from a refunded payment. The refund never comes out of the seller's share to cover our fee.

• To ask for a refund, sign in on the OnlyWorkLife platform you bought from and open Request a refund (/refund-request). Pick the purchase and the reason. Any completed purchase that has not already been refunded can be chosen.
• Requests are reviewed within 2-3 business days. The same page shows each request and its status.
• An approved refund of a card payment is returned to your card through Stripe, from the seller's account.
• Bookings and appointments are handled directly between the professional and the client, under their agreement.
• An order paid off the platform — by Zelle, Venmo, cash or another direct method — never passed through OnlyWorkLife, so it can only be refunded by the seller.

• Monthly subscriptions: a prorated refund is available within 7 days of billing. To ask for one, email support@onlyworklife.com.
• You can cancel the Professional membership at any time. Access runs to the end of the month already paid, and cancelling before the first charge costs nothing.
• Each OnlyWorkLife platform is a separate membership: cancelling on one does not affect any other.
• A subscription you pay someone on OnlyWorkLife is billed by them through PayPal, so they are the one who refunds it. Cancel it any time in My Subscriptions (access lasts to the end of the month paid). For a refund, ask them, or email support@onlyworklife.com and we will help.

For a payment made with PayPal, a tip, or any refund question this page does not cover, email support@onlyworklife.com. We look at each case individually.

See also the Terms and the Privacy Policy.

OnlyWorkLife is operated by Ascend Leads, LLC, Philadelphia, PA.